Our People
Prestige International attracts highly skilled, multilingual employees and retains them for significantly longer than industry standards.

We achieve this through: Central locations in major cities Ongoing training Personal development programs Internal promotion International transfer program Permanent employment contracts Our low attrition rates allow us to further develop our customer service representatives and management team, to provide the quality of service our high profile clients demand.

EXCHANGE PROGRAM
Our employees are offered the opportunity to be transferred to another Prestige International location for a year. From agents to senior management we find that ideas and knowledge travel best with people.

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Account Management
At Prestige International we pride ourselves on understanding the needs of our clients and delivering in excess of expectation. We achieve this by first understanding our client’s business, their needs, their issues and the impact our role is expected to have.

By understanding and formally agreeing how our clients will measure our levels of success, we can ensure we focus our management on the areas of greatest impact.

Through dedicated account managers, regular performance review meetings and proactive project development we maintain ongoing partnerships with our clients - evident in the long-term contracts we maintain today.

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QA Programs
Prestige International is founded on the concept of quality at the point of every contact. Our Quality Assurance Program is designed to improve customer interactions by: monitoring and assessing, coaching and training, and motivating and retaining our top performing agents to ensure consistent customer service.

Our Quality Assurance Program includes:

• Agent monitoring
• Weekly performance appraisals
• Monthly coaching sessions
• Performance based incentive programs

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