Inbound Customer Service
In today’s aggressive marketplace, customer
acquisition is constantly under scrutiny as costs
spiral and customer loyalty is reduced. It’s
not surprising that companies are investing more
in their customer service programs in an attempt
to demonstrate quality of service and greater
value for their money.
At Prestige International, we are experts at
converting your business needs into workable solutions
for your customers. Our highly trained team of
service representatives are available to handle
even the most complex requests from your customers,
assume ownership and manage to resolution. Contacts
are handled via multiple channels and our Account
Management structure ensures our customers are
informed of activity at all times.
Every customer contact is an opportunity to build
an ongoing relationship. At Prestige International
we believe it is vitally important that every
customer contact is handled with the highest level
of professionalism. Tone, language, enthusiasm
and knowledge are the key elements that ensure
the customer experience is memorable for the right
reasons.
The contact center is often the first point of
contact for a prospective customer; therefore
it is imperative that your brand is represented
in the appropriate manner. By ensuring our service
representatives are trained according to your
requirements and our own high standards we assure
our clients an outsourced solution which not only
supports your brand, but enhances it at each opportunity
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Technical Support
Support for technical products is often
more important than the product itself. Whether
it is technology for businesses or consumers,
there will always be a need for fast and effective
assistance. While on-line resources and help features
are useful, nothing can ever replace the assurance
of speaking with a knowledgeable agent.
Prestige International provides live technical
solutions for clients and customers via telephone,
email or online chat. We design layered solutions
to ensure that frequently asked questions are
answered quickly and more difficult technical
issues are escalated to more skilled agents, through
our robust skill based routing technology. Our
processes are designed to reduce costs and allow
clients to introduce various support levels to
their customer base.
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Outbound Telemarketing
Prestige International knows how much you
value your customers. Our innovative and professional
outbound services help your company get the results
you’re looking for. With an emphasis on
quality at the point of every customer interaction,
Prestige International will help you to get your
message out efficiently, courteously and with
your business strategies and objectives in mind.
Our multilingual outbound services include:
- Lead generation
- Welcome calls to new customers
- Lead pre-qualification
- Direct mail follow up
- Tradeshow lead management
- Market research and surveys
- Direct sales
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