Roadside Assistance
The Roadside assistance program has provided services in Japan since 1992. Through its proprietary network of nationwide repair centers and towing facilities, Roadside Assistance provides high-level emergency road services to owners of foreign autos and insurance policyholders.
- Provides mechanical advice
- Liaises with dealers and repair outlets across the country
- Dispatches assistance in case of lockout
- Provides accommodation information and reservations
- Provides alternative transportation information and reservations (taxis, trains, flights)
- Arranges car rental
- Liaises with auto insurance companies
- Provides guidance to 24-hour gas stations
- Responds to miscellaneous customer problems
- Arranges sign-and-drive “cashless” service, through a proprietary network of 17,000+ repair centers, towing providers etc
Extended Warranty
Prestige International designs extended warranty packages for many of the worlds leading automotive manufactures operating in Japan. These extended warranty packages are developed specifically for each brand ensuring that the coverage meets the needs of individual automotive companies. Prestige International puts over 18 years of experience forward to provide a full service cost effective extended warranty product for the Japanese marketplace.
Data-mining Support
Prestige International has developed a robust data-mining service focused on the automotive industry. Giving our automotive clients a complete 360-degree view of their customers and their purchasing habits. By managing the customer all the way through the sales cycle we are able to provide targeted marketing reports, allowing our clients to make better business decisions. The services include:
Inbound customer service support for enquiries
Catalogue mailing and distribution
Follow-up calls based on catalogue distribution
Liaison with auto dealerships to arrange for on-site visits
Marketing reports supplied to automotive clients monthly
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Solutions for the Insurance industry
Prestige International excels in supporting customers and their needs within their native language and culture. As well as offering a 24-hour Japanese Emergency Service, Prestige International assists travel insurance policyholders with:
Claims Settlement services
- Claims assessment
- Medical provider information
- Policy information
- Medical care arrangements
- Interpreter arrangements
- Solicitor/attorney arrangements
- Police reporting support
- Medical escorts
- Body repatriations
Cashless Medical Services
Utilizing our network of offices around the globe, Prestige International has leveraged our years of experience and expertise to develop a cashless medical program on behalf of our insurance clients.
Insurance policy holders can walk into our network of medical providers around the world, and receive medical treatment with no up front cost. Prestige manages the relationship with the medical provider, which in turn bill directly for services rendered, providing high-level service for Japanese insurance policy holders while travelling overseas.
Medical Fee Negotiation Service
Prestige International has negotiated with medical providers around the world for decreased rates on behalf of our Insurance clients. Medical service providers participating in our cashless medical service network bill Prestige International directly for services rendered. Prestige International then negotiates rates directly with the medical provider on behalf of the Insurance clients.
HealthCare Program
Prestige International provides a range of services created to assist Japanese companies and their employees. Among those services is our Healthcare Program designed to mirror the Japanese National Healthcare System. Japanese companies with a global presence are able to extend the same high-level of healthcare benefits to their employees that they would enjoy in Japan.
Utilizing an extensive network of medical and dental providers, Prestige International assists Japanese companies by providing the following services:
- Claims assessment
- Medical provider information
- Policy information
- Medical care arrangements
- Cashless Medical Services
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Prestige International supplies a wide variety of services to credit card and financial institutions alike. These companies have come to trust Prestige International’s professional and efficient service to handle a range of complex and vital customer interactions, including:
- Outbound Card authorization service
- 24 x 7 inbound customer service support
- Lost / stolen card reporting
- Unusable card reporting
- Emergency card replacement
- Worldwide ATM / bank locations
- ATM usage
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